Senior Knowledge Manager – Systems, London

A leading global law firm are looking for a Senior Knowledge Manager with a core focus on systems. The role will evolve and optimise the firm’s knowledge solutions to deliver a cohesive user experience.  You will be a natural leader who can inspire others and drive the firm forward with new ways of working. You will have superb analytical skills, and you will be comfortable consulting across levels and roles, influencing and encouraging effective change. You will be able to work collaboratively with the heads of practice, practice-based knowledge specialists and partners, lawyers and business services staff. This is an exciting role for an experienced knowledge systems practitioner who has an advanced understanding of legal knowledge and technology.  

In this role, you will be supported by a global knowledge & research team, with business sponsors and champions eager for your expert lead.  This London-based role is a fascinating and challenging prospect for the right candidate.

Primary Responsibilities:    

• Leading knowledge systems strategy development and implementation for the relevant region and area

• Support practice groups in developing their approach to knowledge management.

• Determine optimal processes and technology for the capture, management and delivery of knowledge assets.

• Establish and develop systems and support frameworks to align with practice group requirements.

• Lead the development of functionality and systems within knowledge solutions, to ensure they meet practice group requirements.

• Work with the global knowledge team to develop and implement the necessary quality control processes to implement and sustain the capture of knowledge assets. 

• Collaborate closely with counterparts across the firm to create a globally connected knowledge & research function delivering clear local impact.

• Collaborate with senior stakeholders across the business, especially the Information Technology and Digital Legal Delivery teams, ensuring that the firm has an effective ecosystem of market-leading knowledge-related technology systems and tools, with appropriate people and processes in place to ensure they deliver the right business impact.

• Continually understand and improve user experience and facilitate the adoption of new and existing knowledge related technologies.

• Continual improvement of the integration between, and optimisation of, the firm’s relevant systems to minimise the impact of information silos

• With other business services and knowledge stakeholders, identify and pursue opportunities to create and derive value from client-facing knowledge products and services

Qualifications, Skills & Experience:    

• Highly experienced (8+ years) in knowledge systems management and change management in legal or professional services 

• Deep awareness of relevant current and emerging technologies relevant to knowledge and collaboration, and a working understanding of the relevant disciplines and processes associated with them

• An understanding and ability to analyse the key elements of common legal workflows, especially those related to knowledge submission and the delivery of knowledge assets at the point of need.

• Critical and commercial skills, able to position technology systems and frameworks realistically within a complex a changing operating environment

• Excellent project management skills

• Excellent leadership and influencing skills

• Excellent communication skills, both written and verbal

• Ability to work under own initiative and autonomously, whilst recognising when best to involve others

• Demonstrable ability to work collaboratively with different areas and teams both lawyers and business services 

• Commitment to, and experience of, legal knowledge sharing systems and processes

• Experience in managing multiple projects

• Demonstrable experience in designing and building SharePoint Online based knowledge solutions, or with similar technologies

Please apply with your CV to info@tfpl.com to be considered for this and other Knowledge Management job opportunities.